Hotel as a factory of guest experience: A concept that will change the way you organize your operations (Part 2)

Now that we explained the importance of optimization of the hotel’s processes in the part 1 of this blog, we will tell you more about how solutions offered by Špica can help you deliver the experience that meets guests’ expectations and leads to their satisfaction. Don’t forget about employees’ satisfaction along the way, to reach success it is just as important to strengthen their experience as well. 

Approaching the creation of the guest experience in the same as manufacturing a product and carefully planning the hotel’s processes can help you achieve it. This is where innovative technology comes in useful. Carry out planning, automate operations, use analytic data to review the performance and bridge the gap between “front of house” and “back of house” to create a positive and efficient work environment with the support of hospitality technology solutions. 

Time&Space workforce management system can keep everybody aligned by transparently planning and scheduling the work time with productivity and efficiency in mind. Having working hours tracking and smart scheduling in the same solution seems very practical, wouldn’t you agree? 

Learn more about Time&Space here.

IoT is becoming a standard in the hospitality industry. Investing in IoT infrastructure is the right path to choose to elevate the guest experience and reduce costs, but also to achieve further optimization of your staff efforts, save time and improve communication. Asset tracking and dispatching requests to the closest staff are just some of them.  

Find out more about connectBsmart platform from our partner INTEREL and its possibilities here.

Constant improvement of hotel processes with the inevitable assistance of sophisticated technology is necessary to move forward and keep up with customers’ expectations. Machine learning and AI have already entered the hospitality industry in terms of providing personalized guest services but harnessing large amounts of data and automating activities where possible will certainly result in more abilities to reach even higher levels of efficiency and service quality. Let’s see where this trend takes us.